{"id":125,"date":"2016-02-10T05:02:33","date_gmt":"2016-02-10T05:02:33","guid":{"rendered":"http:\/\/eyewear.demo\/?page_id=125"},"modified":"2024-05-06T12:29:50","modified_gmt":"2024-05-06T04:29:50","slug":"faqs","status":"publish","type":"page","link":"https:\/\/lensmart.com.sg\/demo\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"125\" class=\"elementor elementor-125\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7d43b8e1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7d43b8e1\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-52b1267c\" data-id=\"52b1267c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-150a7ca5 elementor-widget elementor-widget-heading\" data-id=\"150a7ca5\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 30-04-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h1 class=\"elementor-heading-title elementor-size-default\">Frequently Asked Questions (FAQs)<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4e15b18 elementor-widget elementor-widget-shortcode\" data-id=\"4e15b18\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-shortcode\"><div class=\"faqs-container\"><div class=\"faqs-content style-1\"><h3 class=\"small-title\">Online Purchases<\/h3><div class=\"faqs-category-container\"><div class=\"single-faq toogle_div\"><a class=\"tog\" href=\"#\"><span class=\"faq_title\">Reasons to purchase from Lensmart? <\/span><\/a><div class=\"tab_content\">In Lensmart, you will find yourself unique designs that you couldn\u2019t get elsewhere in Singapore. We offer you best quality, design and price.<\/div><\/div><div class=\"single-faq toogle_div\"><a class=\"tog\" href=\"#\"><span class=\"faq_title\">How to purchase from Lensmart? <\/span><\/a><div class=\"tab_content\">Click on the shop button or select any product categories. Choose the product you want to purchase and press add to cart. Press the check out button and proceed to making payment. Whoala! All you have to do now is just wait for your parcel to arrive at your door steps.<\/div><\/div><div class=\"single-faq toogle_div\"><a class=\"tog\" href=\"#\"><span class=\"faq_title\">Where can I get help if I&#8217;m experiencing problems with the product? <\/span><\/a><div class=\"tab_content\">You can get to us anytime by sending in an email to our team or even call us during the operating hour. We will help to solve your problems instantly.<\/div><\/div><div class=\"single-faq toogle_div\"><a class=\"tog\" href=\"#\"><span class=\"faq_title\">Security consent for transaction online. <\/span><\/a><div class=\"tab_content\">Every payment made with Lensmart is under eGHL, which is a certified international online gateway. It is being certified by all bank in Singapore therefore you shouldn\u2019t have worry about the security issue.<\/div><\/div><\/div><h3 class=\"small-title\">Payment Method<\/h3><div class=\"faqs-category-container\"><div class=\"single-faq toogle_div\"><a class=\"tog\" href=\"#\"><span class=\"faq_title\">Bank Transfer <\/span><\/a><div class=\"tab_content\">We do not accept bank transfer at the moment. Perhaps in the future!<\/div><\/div><div class=\"single-faq toogle_div\"><a class=\"tog\" href=\"#\"><span class=\"faq_title\">Credit\/ Debit Card <\/span><\/a><div class=\"tab_content\">We accept Credit card and Debit card as well. you can input your details through our secured payment gateway.<br><br>\r\n\r\nHowever, your credit card issuing bank may apply a service fee of 0.8% for Visa and 1% for Master or other percentages determined by your credit card issuing bank, on top of your transacted amount, as our payment gateway service provider is located overseas. Please contact your credit card issuing bank for further details.<\/div><\/div><\/div><h3 class=\"small-title\">Product Delivery<\/h3><div class=\"faqs-category-container\"><div class=\"single-faq toogle_div\"><a class=\"tog\" href=\"#\"><span class=\"faq_title\">How do I confirm shipments? <\/span><\/a><div class=\"tab_content\">You will get notified by Lensmart through an email sending to your provided email.<\/div><\/div><div class=\"single-faq toogle_div\"><a class=\"tog\" href=\"#\"><span class=\"faq_title\">Is tracking information required? <\/span><\/a><div class=\"tab_content\">A tracking code will be send to you when we had shipped out the items. Simply click in the link provided and enter the code to track your product location.<\/div><\/div><div class=\"single-faq toogle_div\"><a class=\"tog\" href=\"#\"><span class=\"faq_title\">How long does it take to arrive? <\/span><\/a><div class=\"tab_content\">In normal circumstances, we deliver in 4 to 10 working days for local and South East Asia addresses, excluding the weekends of course.  Should your delivery address is outside Singapore, it may take slightly longer, please do consult with our customer service team. But there are cases where by the contact lenses are out of stock or during public holidays like Chinese New Year or Hari Raya, we may take a slightly longer time as well. Anyhow, our customer service team will notify you if there is any delays on the shipment.<\/div><\/div><div class=\"single-faq toogle_div\"><a class=\"tog\" href=\"#\"><span class=\"faq_title\">Can I cancel my order after payment made? <\/span><\/a><div class=\"tab_content\">You can always cancel your order BEFORE your product being sent. If you still wish to cancel your order during the shipping process, you will need to wait till you get the product, sending it back to us. No refund will be offered, only store credits and product exchange will be offered.<\/div><\/div><\/div><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions (FAQs)<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"footnotes":""},"_links":{"self":[{"href":"https:\/\/lensmart.com.sg\/demo\/wp-json\/wp\/v2\/pages\/125"}],"collection":[{"href":"https:\/\/lensmart.com.sg\/demo\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/lensmart.com.sg\/demo\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/lensmart.com.sg\/demo\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/lensmart.com.sg\/demo\/wp-json\/wp\/v2\/comments?post=125"}],"version-history":[{"count":5,"href":"https:\/\/lensmart.com.sg\/demo\/wp-json\/wp\/v2\/pages\/125\/revisions"}],"predecessor-version":[{"id":91499,"href":"https:\/\/lensmart.com.sg\/demo\/wp-json\/wp\/v2\/pages\/125\/revisions\/91499"}],"wp:attachment":[{"href":"https:\/\/lensmart.com.sg\/demo\/wp-json\/wp\/v2\/media?parent=125"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}